Complaints
In any school complaints are inevitable.
To successfully handle schools complaints certain procedures and documentation are needed.
Below are some key documents and guidelines to ensure all schools adhere to the new Ofsted regulations:
www.gov.uk/government/publications/school-complaints-procedures
Best_Practice_Advice_for_School_Complaints_2016
www.gov.uk/complain-about-school/types
At Academica Mentoring we have set up templates and data trackers to monitor all complaints, issues and concerns. This is then reviewed as part of the SIP plan.
