7. Complaints

In any school complaints are inevitable.

To successfully handle schools complaints certain procedures and documentation are needed.

Below are some key documents and guidelines to ensure all schools adhere to the new Ofsted regulations

www.gov.uk/government/publications/school-complaints-procedures

Best_Practice_Advice_for_School_Complaints_2016

www.gov.uk/complain-about-school/types

 

At Academica Mentoring we have set up templates and data trackers to monitor all complaints, issues and concerns. This is then reviewed as part of the SIP plan.